Find answers to common questions below, or reach out to our team directly. We're here for both fans and artists.
Download HB Music Feed from the App Store, open the app, and tap Sign Up. Choose whether you're joining as a Fan (discover and follow music) or an Artist (upload music and sell tickets), then enter your name, username, email, and password.
After signing up, you'll receive a confirmation email. Tap the link in that email to confirm your account, then return to the app and sign in.
Check your spam or junk folder first. If it's not there, return to the app's sign-up screen and tap Resend confirmation email. The resend button appears on the "Check your inbox" screen after signing up.
If you're still having trouble, email us at support@hbmusicfeed.com and we'll sort it out.
On the sign-in screen, tap Forgot password? and enter the email address you used to sign up. We'll send you a password reset link. The link expires after a short period, so use it promptly.
If you don't receive the reset email, check your spam folder or contact us at support@hbmusicfeed.com.
Yes — HB Music Feed is available at hbmusicfeed.com. You can browse music, artist profiles, and articles on any browser. Download the iOS app for the full experience including background audio playback, push notifications, and ticket scanning.
Account deletion is available directly in the app. Go to Settings → Account → Delete Account, select a reason, confirm by typing DELETE, and submit. Your account and personal data are permanently removed.
For legal and financial record-keeping purposes, anonymised ticket order records may be retained as permitted by applicable law — personal identifiers are removed at the point of deletion.
Tap your profile icon in the app, then tap Edit Profile. From there you can update your display name, username, bio, profile photo, and banner image.
If you'd like to upgrade your account to Artist, email us at support@hbmusicfeed.com with your username and we'll make the change for you.
Open the event from the feed or an artist's profile, select your ticket type, and tap Buy Tickets. Checkout is handled securely by Stripe — you'll see an itemised breakdown of the ticket price, HB's 1.5% platform fee, and Stripe's processing fee before you confirm.
Your tickets appear instantly under My Tickets in the app, with a QR code ready to scan at the door.
Two fees are added to the organiser's face-value price at checkout, and both are itemised before you confirm:
There are no hidden fees. The total you see at checkout is the total you pay.
All ticket sales are final. Refunds are only available if the event is cancelled by the organiser, or if a natural disaster or force majeure prevents the event from happening.
In those cases, the event organiser (seller of record) processes the refund from their Stripe account. Stripe's processing fee is not returned by Stripe on a refund. HB Music Feed's 1.5% platform fee may be refunded on a case-by-case basis at HB Music Feed's discretion.
If you believe you are owed a refund, email support@hbmusicfeed.com with your order details.
Pull down to refresh the My Tickets screen. If your payment went through but the ticket isn't appearing after a few minutes, email us at support@hbmusicfeed.com with your order confirmation and we'll resolve it quickly.
Open your Artist Dashboard and tap Set up direct payouts. This walks you through a one-time Stripe Connect onboarding where you enter your identity and bank account details directly with Stripe — we never see or store your banking information.
Once Stripe verifies your account (usually immediate), you can start selling tickets. Your earnings deposit directly to your bank on Stripe's standard payout schedule, after a 72-business-hour holding period per sale (weekends and public holidays excluded).
HB Music Feed keeps 1.5% of the ticket face value as a platform fee. You keep 98.5% of the face-value price you set. Stripe's payment processing fee (~2.9% + $0.30) is added on top and charged to the buyer at checkout — it does not come out of your payout.
From your Artist Dashboard, tap Create Event, fill in your event details, then open Manage Tickets to add ticket types (name, description, price, and quantity). Tickets go on sale immediately once you publish the event.
You must have Stripe Connect set up before buyers can complete a purchase.
Open Manage Tickets for your event and tap Scan Tickets. The app uses your device camera to scan the QR code on each buyer's ticket and instantly shows whether it's valid or already used. No extra hardware or third-party app needed.
Make sure Background App Refresh is enabled for HB Music Feed: go to your iPhone's Settings → HB Music Feed → Background App Refresh and turn it on. Also check that your device is not in Low Power Mode, which can restrict background audio.
Try these steps in order:
If the issue persists, email support@hbmusicfeed.com with a description of what happened and your device model / iOS version.
Tap the three-dot (⋯) menu on any track, post, or profile and select Report. You can also block a user from their profile page. We take all reports seriously and review them promptly. For urgent concerns, email support@hbmusicfeed.com.
Free to download. Independent music, front and centre.